Refund policy

 

We offer a 90-day refund policy. Before returning any product, customers must contact our customer support team at infoneurivolab@gmail.com.

Return Conditions

Items must be returned in their original condition.
Return shipping costs are the responsibility of the customer, unless the item is proven to be defective or incorrect.

All returns must be shipped with tracking and insurance.

Incorrect Address or Uncollected Parcels

If a parcel is delivered to a logistics center due to an incomplete or incorrect address, we cannot be held responsible.
If the customer, despite being notified, fails to collect the parcel within 8 working days, the order will be considered abandoned and no refund will be issued.

Refund Process

Before returning any item, customers must notify us of the return via email or through our website.
Refunds are issued using the original payment method within a few business days after we receive and inspect the returned item.

Order Cancellation

Orders can only be canceled within the first hour of being placed. After an hour, our team will have already processed your order in our system and in the courier's system.

Damaged or Defective Products

If a product is damaged or defective, customers must contact customer service and provide appropriate evidence (such as photos or videos) so we can verify the issue and offer an appropriate resolution.